Privacy Policy

1. Information We Collect

Depending on how you use our site, we may collect:

• Name, email, and phone number
• Billing and shipping address details
• Order details, line items, and production notes
• Uploaded artwork/files/images used for custom print fulfillment
• Basic technical and usage data (for site operations and analytics)

2. How We Use Your Information

• Process and fulfill your orders
• Communicate about orders, proofs, support, and updates
• Send transactional emails (including order confirmations) through Resend
• Respond to customer service and contact form requests
• Improve site performance, reliability, and user experience

3. Payment Processing

Payments are processed using Square Web Payments SDK and Square payment services. Card details are entered into Square-hosted payment fields; we do not store full card numbers, CVC values, or full payment credentials on our website servers.

4. File Uploads and Artwork Data

Uploaded files are used to produce your custom orders, generate proofs, and support quality control, reprint review, and fulfillment history. We may retain artwork and proof assets for operational records and service continuity, unless deletion is required by law or requested and permitted.

5. Sharing of Information

We do not sell personal information. We share information only as needed to run the business, such as:

• Payment processors (Square) for payment authorization and settlement
• Email service provider (Resend) for transactional notifications
• Shipping carriers/providers to deliver your order
• Infrastructure providers used to host and operate this website

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. No online system is completely secure, but we work to reduce unauthorized access, misuse, and disclosure risks.

7. Cookies and Tracking

Our site uses cookies and similar technologies for core functionality (such as cart/session behavior), performance, and analytics. You can control cookies through browser settings, though some features may not function correctly if essential cookies are disabled.

8. Your Privacy Rights

You may request correction, update, or deletion of personal information we hold, subject to legal, accounting, fraud-prevention, and operational retention requirements. To submit a request, contact us using the details below.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can investigate and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal, operational, or service changes. Updates become effective when posted here with a revised last updated date.

11. Contact Information

For privacy requests or questions, contact:

• MarcoePolo Designs, LLC
• Owner: Chelsey Marcoe
• Email: admin@marcoepolodesigns.com
• Phone: 865-277-9975

For ordering rules, see our Terms & Conditions.